Refund Policy

Last updated: September 2026

Eligibility for returns

If an item arrives faulty, damaged, or different from what you ordered, contact us within 7 days of delivery via WhatsApp or email with your order number and photos of the item.

Changed your mind? You can request a change-of-mind return within 7 days, as long as the part is unused and in its original packaging.

Condition of returned items

Parts must be unused and in their original packaging to qualify for a change-of-mind return. Items marked as final sale, custom-ordered, or used for diagnostic testing beyond normal inspection are not eligible for change-of-mind returns.

How refunds work

If your return is due to a faulty, damaged, or wrongly-sent item, we'll arrange a replacement, repair, or refund once the issue is confirmed — refunds go to your original payment method (or as ZiiCoin credit, if you prefer), typically within 5–7 business days.

For change-of-mind returns, we may deduct a reasonable handling fee to cover testing and restocking before issuing the refund.

Non-returnable items

Items marked as final sale, custom-ordered, or used for diagnostic testing beyond normal inspection cannot be returned for a change of mind.

Who pays for return delivery

We cover return delivery costs if the item is faulty, damaged, or wrongly sent. For a change-of-mind return, return delivery is at your own cost.

See also: Privacy Policy · Terms of Service · Refund Policy · Cookies Policy